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eInclusion Measurement Analysis and Approaches for improvement

eInclusion Handbook - The Travistock Institute

In December 2005, the Information Society and Media Directorate General of the European Commission commissioned a consortium of contractors led by the Tavistock Institute, and including Neteffect and MENON EEIG, to carry out a study on eInclusion. This study was expected to feed into current policy initiatives aimed at supporting the objectives of both the original and revised the Lisbon strategy and in particular the actions on eInclusion and citizenship embodied in successive iterations of the eEurope Action Plan.

As such, the study had two main purposes. Firstly, to add to current understandings of how new and complex forms of social structures and relationships associated with the emergent 'Knowledge Society' are linked to social exclusion. Secondly, to explore ways of supporting integration between, and adding value to, the range of policies, actions and practices that have developed in the EU to address eInclusion.

You can view the full handbook from our downloads area of the website

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